Refund policy

Thank you for shopping at Sherry's Gift box. We want you to love every item you purchase from us. This policy covers returns, exchanges and refunds for all orders placed on our website.

Return Eligibility
Return requests must be submitted within 14 calendar days from the date your order is marked as delivered via tracking information.
To qualify for a return:
- Items must be unused, unmodified, and in original condition.
- All original packaging, tags and accessories must be included.
- You need to provide your order number as proof of purchase.

The following items are NOT eligible for return or refund:
- Opened or used craft/gift supplies
- Final-sale and clearance items
- Custom-made or personalized items
- Gift cards

How To Request A Return
Please contact our support team at silinrong121@gmail.com with your order number and return reason. We will reply within 24 business hours with return instructions.
Do NOT send items back without prior approval. Unauthorized returns will not be processed or refunded.

Return Shipping Cost
- If the return is caused by our mistake (wrong item, defective product, missing parts), we will cover the return shipping cost.
- If you return due to change of mind, you are responsible for all return shipping fees. Original order shipping costs are non-refundable.
We strongly recommend using a trackable shipping service for returns.

Refund Processing
Once we receive and inspect your returned goods, approved refunds will be issued back to your original payment method within 5–10 business days.

Damaged & Defective Items
If your items arrive broken, defective or damaged in transit, please email us clear photos of the product and outer package within 7 days after delivery. We will arrange a partial refund, full refund or replacement.

Order Cancellation
You may cancel your order before it is shipped out. Once the order has been dispatched, cancellation is not available and you will need to follow our return process.