Shipping policy

At Sherry's Gift box, we ship all kinds of gifts and accessories worldwide. Please read below for our shipping timeline, fees and delivery details.

Order Processing Time
All orders require 1–3 business days for warehouse handling, quality inspection and packaging before dispatch. Processing time does not include weekends or public holidays. During peak holiday seasons, processing may take up to 5 business days.

Shipping Methods & Estimated Delivery Times
We offer standard international shipping to most destinations:
- United States & Canada: 7–18 business days
- Europe: 10–22 business days
- Australia & New Zealand: 12–25 business days
- Other countries & regions: 14–30 business days
*These timeframes are estimates and not guaranteed. Delays may occur due to customs clearance, local postal logistics or peak holiday seasons.*

Shipping Fees
Shipping rates are calculated and displayed at checkout based on package weight, order value and destination.

Order Tracking
Once your order has shipped, you will receive an automatic email notification containing your tracking number and tracking link. Please allow 2–5 business days for courier tracking systems to update.

Customs, Duties & Import Taxes
International shipments may be subject to import duties, VAT or customs clearance fees assessed by local authorities. Any customs taxes or brokerage fees are the buyer's responsibility. Please check local import regulations before ordering.

Lost, Stolen or Undelivered Packages
- If tracking shows "delivered" but you have not received your package, please verify with household members, neighbors and your local post office first, then contact us at silinrong121@gmail.com.
- We are not responsible for packages stolen after verified carrier delivery.
- For packages confirmed lost in transit, we will work with you on an appropriate resolution, such as a reshipment or refund.

Shipping Address Accuracy
Please double-check your shipping address carefully before completing payment. If you notice an error, contact us immediately before the order ships. Once dispatched, address modifications cannot be made.